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Frequently Asked Questions

 
  General Information
    What kind of products and services does Virtual Psychology provide?  
    Can anyone use Virtual Psychology products and services?  
    Where can I obtain additional information about one of your products or services?  
    Do you carry foreign language versions of your products?  
    Does Virtual Psychology allow any modification or reproduction of their products?  
       
  Registration & Professional Qualification
    Do I need to register to use Virtual Psychology products and services?  
    What are Virtual Psychology Professional Qualification Levels?  
    What are the requirements criteria for the different Professional Qualification Levels?  
       
  Technical Support
    Does Virtual Psychology provide technical support?  
    Will I be notified if you release any updates or upgrades to a product or service?  
    Does Virtual Psychology offer workshops on the appropriate uses of any of its products and services?  
       
  Privacy Policy & Security
    How the information entered on Virtual Psychology site is used?  
    Is VirtualPsychology.com a secure Web site?  
       
  Copyright & Permissions
    Are Virtual Psychology products and services protected by copyright laws?  
    Does Virtual Psychology consider requests for permission to reproduce, modify, or translate its copyrighted products?  
    Can I use one of your products in my research or graduate coursework?  
    How can I help Virtual Psychology develop new products?  
       

 

 

 
     
       
       
  Q:   What kind of products and services does Virtual Psychology provide?
  A:   Virtual Psychology is a leading provider of online psychological services, assessment products, and other related computer based products specifically developed to meet the needs of professionals in psychology, personality/counseling, neuropsychology, education, forensics, business and industry, human resources, and career counseling.

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  Q:   Can anyone use Virtual Psychology products and services?
  A:   Anyone can register with Virtual Psychology website. However, each online product and service we provide has an assigned Professional Qualification Level. Eligibility to use restricted materials is determined on the basis of education, training, and experience. For more information about the qualification and ordering process, please see the appropriate section of this web site.

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  Q:   Where can I obtain additional information about one of your products or services?
  A:   The best source for detailed information about product development, administration, scoring procedures, and psychometric qualities is the Professional Manual for that product. Each of our online products and services provide online description and extensive help system. If you would like additional information about a product or service you have purchased, please contact our Customer Support Center.

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  Q:   Do you carry foreign language versions of your products?
  A:   Foreign language versions of some Virtual Psychology products are available. If you are interesting to translate any of our product, contact us for more information about how to obtain our copyright permission. Please include the name of the product and the foreign language you wish to translate.

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  Q:   Does Virtual Psychology allow any modification or reproduction of their products?
  A:   Due to copyright restrictions, copying of any Virtual Psychology materials (in whole or in part) is prohibited. If you would like to obtain permission to reproduce or modify a product published by Virtual Psychology, please see Copyright/Permissions for further information.

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  Q:   Do I need to register to use Virtual Psychology products and services?
  A:   Registration is required to use our online products and services and your account management features, and the registration process is easy and involves only few steps. The information you supply when registering will be stored in our secure web site database. Password protection ensures that you are the only person who has access to your personal information.

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  Q:   What are Virtual Psychology Professional Qualification Levels?
  A:   The Virtual Psychology professional qualification level process is based on information you provided us about your education, training, experience, and certification in psychology or related fields. To establish your Professional Qualification Level, you can complete the Professional Qualification process during registration, or later, after you login to your account. Your Professional Qualification level will determines which of the Virtual Psychology produces and services are available to your account.

We are aware that requirements of education, training, and licensing vary around the world. We make every effort to evaluate the information you provide in a fair and appropriate manner. If your educational background, training experience, and/or licensing statues changed or does not accurately represents your professional background, please use our online system to update your professional qualification information. You can update your qualification information at any time from your account.

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  Q:   What are the requirements criteria for the different Professional Qualification Levels?
  A:  
In accordance with the internationally and nationally standards for psychological testing (See for example International Test Commission, Standards for Educational and Psychological Testing) and with virtual psychology own proficiency-based qualification guidelines, many products and services provide by Virtual Psychology are available only to those professionals who are appropriately trained in psychology (or related fields) to administer, score, and interpret psychological tests. Eligibility to use Virtual Psychology restricted materials is determined on the basis of education, training, and professional experience. Here are the criteria for the different PQ-Levels:
 
  PQ-A No special qualifications are required, although the range of eligible services and products is limited.
     
  PQ-B A degree from an accredited 4-year college or university in psychology, counseling, speech-language pathology, or a closely related field PLUS satisfactory completion of coursework in test interpretation, psychometrics and measurement theory, educational statistics, or a closely related area; OR license or certification from an agency that requires appropriate training and experience in the ethical and competent use of psychological tests.

A degree, certificate, or license to practice in a healthcare profession or occupation, including (but not limited to) the following: medicine, neurology, nursing, occupational therapy and other allied healthcare professions, physician's assistants, psychiatry, social work; PLUS appropriate training and experience in the ethical administration, scoring, and interpretation of clinical behavioral assessment instruments.

Certain healthcare providers may be eligible to access selected B and C level products instruments within their area of expertise. Specifically, relevant supervised clinical experience using tests (i.e., internship, residency) in combination with formal coursework (i.e., tests and measurement, individual assessment, or equivalent) qualifies a healthcare provider to access certain restricted products.

     
  PQ-C All qualifications for Level B PLUS an advanced professional degree that provides appropriate training in the administration and interpretation of psychological tests; OR license or certification from an agency that requires appropriate training and experience in the ethical and competent use of psychological tests.

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  Q:   Does Virtual Psychology provide technical support?
  A:   Virtual Psychology provides technical support free of charge for all the products and services we sell. Our technical support specialists have extensive products and services knowledge and direct access to both programming and product development staff for prompt and accurate answers to your questions. Our technical support specialists are available EST, Monday through Friday from 8:00 a.m. to 8:00 p.m.. You can contact technical support by e-mail, or from our online Contact form. You will receive a response by the next business day.

Virtual Psychology do not provides technical support to our free of charge products or services. However, you may find some technical assistance for our free of charge products on Virtual Psychology Forum board.

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  Q:   Will I be notified if you release any updates or upgrades to a product or service?
  A:   Virtual Psychology users will be notified of any updates deemed critical to the use of our online programs. All Virtual Psychology software updates are available on this web site, and complete upgrade information and instructions are provided online.

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  Q:   Does Virtual Psychology offer workshops on the appropriate uses of any of its products and services?
  A:   Click here to arrange a product or service training workshop at your location.

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  Q:   How the information entered on Virtual Psychology site is used?
  A:   In principal, the information collected on this site is used for the purpose for which it is requested. Virtual Psychology Privacy Policy applies to the information that is recorded on our web site either through user-input or through automatically collected information. The terms of this Privacy Policy are subject to change in the future and are applicable to anyone who visits our site.

The Virtual Psychology website automatically collects information about our visitors for marketing and security purposes (IP address, date of access, browser type used, navigation habits during the visit, and the site or link that referred you to our Web site). This information is anonymous and will not be matched up to your personal information.

All personal information that is collected during the registration process, ordering process, or product/service use will never be shared, rented or sold to a third party. All of our Customer information is considered private and confidential. We may use this information internally for order processing and in the event that follow-up correspondence is necessary. This correspondence may include surveys, special offers, new product releases, and/or software updates.

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  Q:   Is VirtualPsychology.com a secure Web site?
  A:   Virtual Psychology is committed to providing you with a secure online environment. Information received on our web site will be used solely by Virtual Psychology for internal purposes (e.g., confirming and tracking your order, registration, and analyzing trends and statistics); it will not be sold or otherwise transferred to third parties.

Our web site utilizes many security measures to ensure that your personal information will never be compromised. Our web servers are kept current and secure with multilayer software and hardware solutions.

For its paid products and services Virtual Psychology uses Secure Socket Layer (SSL) technology—the most widely used system for Internet encryption. We use this system to protect your personal and identifiable information, such as your credit card number, from unauthorized use, access, modification, or disclosure. When you begin your Login session, you move into the secured area of our website. A locked padlock icon will appear at the bottom of your browser window, and the page address (URL) will change from “http” to “https.”

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  Q:   Are Virtual Psychology products and services protected by copyright laws?
  A:   All materials on this web site are protected by copyright. This applies to web site information, testing products and services components. Submitting a Virtual Psychology Professional Qualification Form, or placing an order to purchase products or services materials from Virtual Psychology, implies your acceptance of these terms and conditions.

All trademarks, service marks, or registered trademarks appearing on the Virtual Psychology web site are the trademarks or service marks of their respective owners.

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  Q:   Does Virtual Psychology consider requests for permission to reproduce, modify, or translate its copyrighted products?
  A:   The following section provides information about our procedures and policies for requesting and granting permission to use all or part of any of our products. We will consider requests for permission to reproduce, modify, or translate part or all of any copyrighted products or services.

The reproduction of any part of Virtual Psychology’s copyrighted product and related materials in any way, without permission, whether the reproductions are sold or provided free for use, is a violation of federal copyright law.
To request permission to use Virtual Psychology Proprietary Material, please contact our Customer Support Center.

If you plan to modify or use only part of a product, written permission is required prior to using any Virtual Psychology proprietary material. Written permission is required prior to:
• Using a translation (All of our translations have been approved. New translations must be forwarded to Virtual Psychology for review and approval.)
• Translating a test into a language for which it is not currently available.

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  Q:   Can I use one of your products in my research or graduate coursework?
  A:   Virtual Psychology encourages the use of our products and services in research projects. However, we do require that a formal written permission agreement be obtained from Virtual Psychology prior to beginning the work if a modified version (including translations, use of tables, graphs, and/or text from our products) or only a portion of the product is needed.

A per-use royalty fee will be charged for all permissions granted. This fee is prorated based on the total amount of material you are using. A permissions fee will be charged for reproduction of tables, charts, graphs, or other materials to be included in other publications.

If you are interested in requesting permission to use a modified form or portion of a product, please contact our Customer Support Center to obtain our Permission Request Form.

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  Q:   How can I help Virtual Psychology develop new products?
  A:   For information about publishing opportunities with Virtual Psychology or about becoming a data collector or field tester for one of our upcoming product releases, please contact us through our online Contact form.

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Revised: 05/28/16

 

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