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<< Click to Display Table of Contents >> FAQ - frequently asked questions |
  
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<< Click to Display Table of Contents >> FAQ - frequently asked questions |
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What kind of products and services does Virtual Psychology provide?
Can anyone use Virtual Psychology products and services?
Where can I obtain additional information about one of your products or services?
Do you carry foreign language versions of your products?
Does Virtual Psychology allow any modification or reproduction of their products?
Registration & Professional Qualification
Do I need to register to use Virtual Psychology products and services?
What are Virtual Psychology Professional Qualification Levels?
What are the requirements criteria for the different Professional Qualification Levels?
Technical Support
Does Virtual Psychology provide technical support?
Will I be notified if you release any updates or upgrades to a product or service?
Does Virtual Psychology offer workshops on the appropriate uses of any of its products and services?
Privacy Policy & Security
How the information entered on Virtual Psychology site is used?
Is VirtualPsychology.com a secure Web site?
Copyright & Permissions
Are Virtual Psychology products and services protected by copyright laws?
Can I use one of your products in my research or graduate coursework?
How can I help Virtual Psychology develop new products?
Q: What kind of products and services does Virtual Psychology provide?
A: Virtual Psychology is a cutting-edge developer of mental health standards assessment tools for psychological evaluation, and other related internet-based products specifically developed to meet the needs of practitioners in the area of psychology, psychiatry, psychiatric nursing, neuropsychology, and counseling.
Q: Can anyone use Virtual Psychology products and services?
A: Anyone can register with the Virtual Psychology free account. However, each online product and service we provide has an assigned required Professional Qualification Level. Eligibility to use restricted materials is determined based on education, training, and experience in the mental health field. For more information about the qualification and subscription please see the appropriate sections below.
Q: Where can I obtain additional information about one of your products or services?
A: The best source for detailed information about product development, administration, scoring procedures, and psychometric qualities is the Manual documentation of the product. Further, our programs provide an extensive intrinsic help system. If you need more information, please contact our customer service. Virtual Psychplgy customer support teams provide technical assistance with products and answer customers' questions about their purchases or experiences. The goal of our customer support teams is to have customers leave their interactions with answers, solutions, and overall positive experiences.
Q: Do you carry foreign language versions of your products?
A: Virtual Psychology interface is in English. However, we provide a multilingual database foundation for the clinician's input and our programs are used by mental health professionals across the globe. If you are interested to translate any of our products, contact us for more information about how to obtain our copyright permission. Please include the product name and the foreign language you wish to translate.
Q: Does Virtual Psychology allow any modification or reproduction of their products?
A: Due to copyright restrictions, copying any Virtual Psychology materials (in whole or part) is prohibited. If you would like to obtain permission to reproduce or modify a product published by Virtual Psychology, please see Copyright/Permissions section for further information.
Q: Do I need to register to use Virtual Psychology products and services?
A: Registration is required to use our online products and services and your account management features. The registration process is easy and involves only a few steps. Information you provided at registration is stored in our secured HIPAA-compliant system. Password protection and other security measures ensure that you are the only person who can access your patients' and personal information.
Q: What are Virtual Psychology Professional Qualification Levels?
A: The Virtual Psychology professional qualification level process is based on the information you provided us about your education, training, experience, and certification in psychology or related fields. To establish your Professional Qualification Level, you can complete the Professional Qualification process during registration or after you log in to your account. Your Professional Qualification level will determine which of the Virtual Psychology products and services are available to your account.
We are aware that requirements for education, training and licensing vary around the world. We make every effort to evaluate the information you provide fairly and appropriately. If your educational background, training experience, and/or licensing status change or does not accurately represents your professional background, please use our online system to update your professional qualification information. You can update your qualification information at any time from your account.
Q:What are the requirements criteria for the different Professional Qualification Levels?
A: To establish your Professional Qualification Level, you can complete the Professional Qualification process from your Virtual Psychology account manager. Your Professional Qualification level will determine which of the Virtual Psychology products and services are available to your account.
PQ Level A: No special qualifications are required, although the range of eligible services and products is limited.
PQ Level B: A degree from an accredited 4-year college or university PLUS satisfactory completion of coursework in psychopathology, psychometrics and measurement theory, test interpretation, statistics, or closely related areas; OR license or certification from an agency that requires appropriate training and experience. A degree, certificate, or a license to practice in a healthcare profession or occupation, including (but not limited to) the following: medicine, psychology, neurology, nursing, occupational therapy, and other allied healthcare professions, physician's assistants, psychiatry, social work; PLUS appropriate training and experience in the ethical administration, scoring, and interpretation of clinical behavioral assessment instruments. Certain healthcare providers may be eligible to access selected B and C level instruments within their area of expertise. Specifically, relevant supervised clinical experience using tests (i.e., internship, residency) in combination with formal coursework (i.e., diagnoses of mental disorders, tests and measurement, individual assessment, or equivalent) qualifies a healthcare provider to access certain restricted products.
PQ Level C: All qualifications for Level B PLUS an advanced professional degree that provides appropriate training in the administration and interpretation of psychological evaluation; OR license or certification from an agency that requires appropriate training and experience in the ethical and competent use of mental health diagnoses and psychological tests.
Q: Does Virtual Psychology provide technical support?
A: Virtual Psychology provides technical support free of charge for all the products and services we sell. Our technical support specialists have extensive knowledge and direct access to programming and product development staff for prompt and accurate answers to your questions. Our technical support specialists are available EST, Monday through Friday from 8:00 a.m. to 8:00 p.m. You can contact technical support by e-mail, or from our online Contact form. You will receive a response by the next business day.
Virtual Psychology does not provide technical support to the free plan subscribers. However, you may find some technical assistance on the product documentation.
Q: Will I be notified if you release any updates or upgrades to a product or service?
A: Virtual Psychology users will be notified of any updates deemed critical to the use of our online programs. All Virtual Psychology software updates are available on this website, and complete upgrade information and instructions are provided online.
Q: Does Virtual Psychology offer workshops on the appropriate uses of any of its products and services?
A: Contact us to arrange a product or service training workshop at your location.
Q: How the information entered on the Virtual Psychology site is used?
A: In principle, the information collected on this site is used for the purpose for which it is requested. Virtual Psychology Privacy Policy applies to the information that is recorded on our website either through user input or the server logs. The terms of this Privacy Policy apply to anyone who visits our site.
The Virtual Psychology website automatically collects information about our visitors for security and development purposes (IP address, date of access, browser type used, navigation habits during the visit, and the site or link that referred you to our Web site). This information is anonymous and will not be matched up with your personal information.
All personal information collected during the registration process, ordering process or product/service use will never be shared, rented, or sold to a third party. All of our customer information is considered private and confidential. We may use this information internally for order processing and costumer support. This correspondence may include surveys, special offers, new product releases, and/or software updates.
Q: Is VirtualPsychology.com a secure Web site?
A: Virtual Psychology is committed to providing you with a highly secure HIPAA-compliant online environment. Information received on our website will be used solely by Virtual Psychology for internal purposes (e.g., confirming and tracking your order, registration, and analyzing trends and statistics); it will not be sold or otherwise transferred to third parties.
Q: Are Virtual Psychology products and services protected by copyright laws?
A: All the materials on this website are protected by copyright. This applies to our proprietary programs and website information. Registering to Virtual Psychology, submitting the professional qualification form or placing an order to purchase a subscription plan implies your acceptance of these terms and conditions.
All trademarks, service marks, or registered trademarks appearing on the Virtual Psychology website are the trademarks or service marks of their respective owners.
Q: Does Virtual Psychology consider requests for permission to reproduce, modify, or translate its copyrighted products?
A: The following section provides information about our procedures and policies for requesting and granting permission to use all or part of our products. We will consider requests for permission to reproduce, modify, or translate part or all of any copyrighted products or services.
The reproduction of any part of Virtual Psychology’s copyrighted product and related materials in any way, without permission, whether the reproductions are sold or provided free for use, is a violation of federal copyright law. To request permission for such a use of Virtual Psychology proprietary material please contact our customer support.
If you plan to modify or use only part of a product, written permission is required before using any Virtual Psychology proprietary material. Written permission is required prior to: Using a translation (All of our translations have been approved. New translations must be forwarded to Virtual Psychology for review and approval.) And, translating a program into a language for which it is not currently available.
Q: Can I use one of your products in my research or graduate coursework?
A: Virtual Psychology encourages the use of our products and services in research projects. However, we require that a formal written permission agreement be obtained from Virtual Psychology before beginning the work if a modified version (including translations, use of tables, graphs, and/or text from our products) or only a portion of the product is needed. If you are interested in requesting permission to use a modified form or portion of a product, please contact our customer service to obtain our permission request form.
Q: How can I help Virtual Psychology develop new products?
A: For information about publishing opportunities with Virtual Psychology or about becoming a data collector or field tester for one of our upcoming product releases, please contact us through our online contact form.